Complaints Procedure

Complaints Procedure:

We always aim to provide a high standard of care to you whilst you are dealing with us. If you are unhappy with our services and want to make complaint, then we will listen and respond to what you have to say in order to resolve it. Our clients are important to us and we want to ensure we maintain a good relationship. We will endeavour to make changes where necessary, should anything be unsatisfactory, so that we can continually improve our service.

What to do?

Get in touch with us by telephone, email or post to inform us of your complaint.

We always advise giving us a call in the first instance, as we may be able to sort things out straight away. Otherwise, we will investigate the issue and provide you with a response within 5 working days.


JMW London

27A Twyford Avenue


W3 9PY


T: +44(0)20 8992 1338



What if the complaint does not get resolved?

We hope that we are able to resolve the matter and quickly. If you are still unsatisfied you can contact The Property Ombudsman to review how we have dealt with your concern or complaint. They will investigate complaints on your behalf completely free of charge, but will usually only do so after we have been given a chance to investigate and respond in the first instance.

The Property Ombudsman (TPO)

Milford House

43-45 Milford Street





T: 01722 333306


Ready to take the hassle out of property management?

Get in touch